FAQ

Frequently Asked Questions

› What minimum system requirements must my computer meet?
› Are mobile devices supported?
› How do I handle pop-ups?
› How do I fix display problems?
› How do I test my audio system?
› How do I clear my web browser?
› Where do I go if I am unable to alter my settings?
› How do I contact support?

What minimum system requirements must my computer meet?

General Requirements

Monitor

• 1024x768 or higher resolution

Internet Connection

• 56 kbps available bandwidth or higher (broadband connection recommended)
• If connecting from work: firewalls, proxy servers and other blocks put in place by your IT Department must be configured to allow connections to the content servers

A/V

• full duplex sound card
• sound output device (speakers, headphones, etc.)

Network

• port 80, 443 or 1935 (necessary for streaming Flash video)

Browser Configuration

• JavaScript must be enabled
• Popup Blocker must be disabled
• Must accept cookies

Software

• Adobe Flash Player 9 or higher...
  - Test Flash Version
  - Get Flash
• Or HTML5 Compatible Browser
  Currently supported HTML5 compatible browsers:
  - Microsoft Internet Explorer 11
  - Microsoft Edge (20.10240)
  - Google Chrome (Windows and Mac)
  - Mozilla Firefox (Windows and Mac) - limited support
  - Apple Safari (Mac only)
• Adobe Acrobat Reader
  - Get Reader

Are mobile devices supported?

Yes, most courses are now compatible with mobile devices. Please see the list of supported devices and compatible courses below.

Supported Mobile Devices

• iPhone
  - iPhone 4 or later
  - iOS 7 or later
• iPod Touch
  - Fourth Generation or later
  - iOS 7 or later
• iPad
  - Third Generation or later
  - iOS 7 or later
• iPad Mini
  - First Generation or later
  - iOS 7 or later
• Android
  While most devices running Android 4.2 and higher should work as expected, the following devices have been tested to date:
  - Google Nexus 7
  - Amazon Kindle Fire HDX
  - Other Tablet devices using Android 4.2 and higher

Courses With Mobile Compatibility

• CPA Report (CPAR)
• CPA Report Government/Not-For-Profit Edition (CPAR-GOV)
• Financial Management Network (FMN)
• Financial Learning Library (FLL)
  
  

How do I handle pop-ups?

Pop-up windows need to be enabled in order to launch courses and exams. Pop-up blockers come standard on most toolbars, such as Yahoo, Google and AOL. Multiple pop-up blockers can be enabled at the same time, causing additional restrictions. Each pop-up blocker must be configured separately.

How do I fix display problems?

Please ensure that you are using the most current version of Microsoft's Internet Explorer. Check with your Tech Support Team to see if they have a version optimized for your web browsing experience.

1. Minimize all windows and go to your Windows Desktop
2. Right-click an empty place on your screen and select Properties from the dropdown menu
3. Select the Settings tab at the top far right in the Display Properties dialog box
4. Move the slider in the Screen Resolution box to 1024 x 768
5. Click OK to accept the changes and to close the dialog box

Helpful Hints for Best Display

• Maximize windows when viewing the course material by left clicking the Maximize button at the top right of the browser window
• Internet Explorer includes a zoom button (bottom right corner) for changing the text size
• Get more screen space by toggling the F11 function key located above the number keys at the top of your keyboard

How do I test my audio system?

1. Click the Start button in the bottom left corner of your screen
2. Select Control Panel in the right column, and then double-click Sounds and Audio Devices
3. Ensure that the Mute option is not checked and that the Device Volume slider is at least midway high
4. Click the Speaker Volume button towards the bottom to ensure both speakers volume settings are at least midway. (This feature may not be available on all machines).
5. Check the audio by selecting the Sounds tab at the top and then choose Asterisk in the Program Events window at the bottom. The right-arrow button to the left of the Browse button will play a sound for the selected feature.
6. Close the dialog box and return to your courses once you know your audio is working.

How do I clear my web browser?

It's good practice to periodically delete Temporary Internet Files, as well as clear Cookies and History.

1. Select the Tools menu, and then select Delete Browsing History at the top of the menu
2. To delete your Temporary Internet Files, click the Delete files button next to that option
3. Once Temporary Internet Files are finished deleting you may proceed to delete the Cookies and History following the same steps as above
4. Click the Close button at the bottom of the dialog window

Where do I go if I am unable to alter my settings?

Please contact your Manager, Administrator or your Information Technology department to ensure that your computer will allow for these recommendations. There could be a security, firewall, or other issue that needs to be addressed internally.

Need help? Contact our support staff.

Mon-Fri, 9:00 am - 5:00 pm ET
Phone: 914.517.1177 | Email: CPEsupport@kaplan.com