Management  |  Format: Flash

Effective Communication in the Workplace (Updated)

Course Overview
Achieving effective communication in the workplace should be a major goal of any organization. As can be imagined, in organizations where effective communication is not the norm, avoidable problems often ensue. Many of these problems negatively impact employees' ability to perform their jobs effectively and this, in turn, has negative effects on organizations.

The main goal of this course is to address a number of topics pertaining to communicating at work. With this in mind, the course is broken into the following topics: Benefits of Effective Workplace Communication, Positive and Negative Workplace Communication, The Impact of Communication Technologies on Workplace Communication, Millennials' Communication Preferences in the Workplace, Communicating with Supervisors, Accepting Constructive Feedback Graciously, Asking for Help from a Co-worker, Barriers to Effective Communication in the Workplace, Improving Communication Organization-Wide in the Workplace, Improving Employee Communication in the Workplace, Communicating Nonverbally, Communicating in Writing, Communicating on Social Media, Giving Presentations, Listening Effectively, Communicating in Meetings, Communicating in Teams, Communicating with Customers and Clients.

Learning Objectives
After completing this course, the course participant should be able to:

  • Distinguish between positive and negative workplace communication behaviors/actions.
  • Identify Millennials' workplace communication preferences.
  • Recognize barriers to effective communication in the workplace.
  • Determine ways to improve communication organization-wide in the workplace.
  • Distinguish how to communicate effectively nonverbally, in writing, and on social media.
  • Define ways of communicating effectively in meetings and in teams.
    Catalog Number: 99INS15-v2
    CPE Credits: 2 Registry / 2 QAS
    Author: Robert G. Insley
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personal Development
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Feb 01, 2018 / Feb 01, 2022