Management  |  Format: Flash

Listening Skills (Updated)

Course Overview
The main goal of this course is to strengthen your knowledge of how to be an effective listener. In doing so, you will review a number of effective listening techniques as well as a number of barriers to effective listening. As you move through the course, you will certainly have the opportunity to reflect on listening deficiencies you may have and, in turn, effective listening techniques that can help you overcome them.

Learning Objectives
After completing this course, the course participant should be able to:

  • Recognize common barriers to effective listening.
  • Recognize less robust-to-totally ineffective listener styles.
  • Identify the most effective listener style.
  • Identify effective listening techniques.
  • Recognize suggestions for how to listen effectively to people from other cultures.
    Catalog Number: 99INS07
    CPE Credits: 1 Registry
    Author: Robert G. Insley
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personal Development
    Content Partner: SmartPros Ltd.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Jan 03, 2017 / Jun 30, 2021