Management  |  Format: Flash

Delegation, Coaching, and Mentoring

Course Overview
This course provides insights and learning on the subjects of delegation, coaching and mentoring. The course covers the "why's, when's and how's" for these important aspects of managing. After providing a brief introduction, the topics of what to delegate, barriers to effective delegation, characteristics of effective delegation, purposeful delegation and what not to delegate are explored -- providing techniques that can be applied on the job. The subject of coaching includes a template on characteristics, strategies and skills necessary for effective coaching, along with a series of pre-coaching steps to employ. The course points out the difference between coaching and mentoring, and then delves into the characteristics of mentoring plus a detailed discussion of mentoring benefits for the organization. After presenting a set of communication skills for mentoring, the course concludes with a section on helping managers determine whether or not an employee is ready for mentoring.

Learning Objectives
After completing this course, the course participant should be able to:

  • Recognize the characteristics of effective delegation, along with the barriers.
  • Determine the types of tasks that should not be delegated.
  • Identify pre-coaching steps and coaching strategies
  • Identify employees who should be mentored and assess whether or not those employees are "mentor-ready."
    Catalog Number: 99FRAN08
    CPE Credits: 1 Registry / 1 QAS
    Author: Kay Francis
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personnel/Human Resources
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: May 05, 2016 / Aug 14, 2020