Management  |  Format: Flash

Proper Documenting and Progressive Discipline

Course Overview
The proper management of documentation and progressive discipline when dealing with employee behavioral issues is crucial to any organization. Essential to that process are good, effective communication skills, which help to ensure that all policies are clearly and concisely stated, and that everyone interprets the rules in the same way.

This course addresses the steps necessary to maintain high disciplinary standards while retaining good employees. The importance of viewing discipline not simply as a punishment, but first and foremost as a way to help employees develop, is emphasized, along with the importance of defining clear objectives so that employees know what is expected in terms of behavior and performance. A five-step process for documenting performance and behavioral issues, and the procedures and questions for a beneficial disciplinary interview, are explored, along with potential employee reactions to these disciplinary interviews and recommendations for dealing with these reactions.


Learning Objectives
After completing this course, the course participant should be able to:

  • Recognize the five steps for effective documentation and disciplinary action.
  • Define the need for clear and specific objectives so that employees develop desired behavioral patterns.
  • Recognize how to deal with the different types of employee responses to disciplinary interviews.
  •    
    Catalog Number: 99FRAN09
    CPE Credits: 1 Registry / 1 QAS
    Author: Kay Francis
    Prerequisites/
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personnel/Human Resources
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Apr 26, 2016 / Jul 01, 2020

     

     

     

     

     

     

    http://education.smartpros.com/includes/cpe/coursedetail.asp?CPECatalogID=25571&CourseID=17244