Management  |  Format: Flash

Developing Effective E-mail Messages

Course Overview:
The main goal of this course is to strengthen your ability to develop effective e-mail messages. Observations regarding using e-mail in businesses will be presented first, followed by material pertaining to developing effective e-mail messages.

Learning Objectives:
After completing this course, the course participant should be able to:

  • Identify how e-mail is used in businesses.
  • Define several e-mail related netiquette considerations.
  • Identify common e-mail mistakes that should be avoided.
  • Recognize how to write effective e-mail messages.
  • Define the cardinal rules of e-mail.
    Catalog Number: 99INS04
    CPE Credits: 1 Registry / 1 QAS
    Author: Robert G. Insley
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Windows or Mac OS
    Release/Expiration Dates: May 05, 2015 / Jul 01, 2020