Finance  |  Format: Flash

Quality Management and Benchmarking

Course Overview:

This program covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization�s activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.

Learning Objectives:

After studying this program, you will be able to:

  • Identify the difference between quality of design and quality of conformance.
  • Recognize major components of Total Quality Management (TQM).
  • Identify the different types of quality costs.
  • Recognize major quality standards and different techniques for measuring quality.
  • Recognize the benefits and characteristics of a benchmarking program to improve overall quality.

       
    Catalog Number: 99DEL07
    CPE Credits: 2 Registry / 2 QAS
    Author: Steve Spafford, CPA
    Prerequisites/
    Advanced Preparation:
    None.
    Course Level: Overview
    Field of Study: Finance
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Windows or Mac OS
    Release/Expiration Dates: Dec 10, 2014 / Dec 31, 2019

     

     

     

     

     

     

  • http://education.smartpros.com/includes/cpe/coursedetail.asp?CPECatalogID=25584&CourseID=16137