Management  |  Format: Flash

Communication at Work

Course Overview:
This program introduces the user to the process and the products of effective communication. The program walks the user through the fundamentals of both interpersonal and organizational communications as well as providing the user with a solid grounding in business ethics.

Learning Objectives:
After completing this course, the course participant should be able to:

  • Identify changes in the workplace and the importance of communication skills.
  • Define the process of communication.
  • Recognize barriers to interpersonal communication and the importance of overcoming them.
  • Determine the flow of communication in organizations including barriers and the methods for overcoming those barriers.
  • Recognize the goals of ethical business communication and describe important tools for doing the right thing.
    Catalog Number: 99FLE10
    CPE Credits: 1 Registry / 1 QAS
    Author: John M. Fleming, CPA, MBA
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: May 01, 2014 / Aug 31, 2020