Management and Supervision

Proper Documenting and Progressive Discipline

Course Overview
The proper management of documentation and progressive discipline when dealing with employee behavioral issues is crucial to any organization. Essential to that process are good, effective communication skills, which help to ensure that all policies are clearly and concisely stated, and that everyone interprets the rules in the same way.

This course addresses the steps necessary to maintain high disciplinary standards while retaining good employees. The importance of viewing discipline not simply as a punishment, but first and foremost as a way to help employees develop, is emphasized, along with the importance of defining clear objectives so that employees know what is expected in terms of behavior and performance. A five-step process for documenting performance and behavioral issues, and the procedures and questions for a beneficial disciplinary interview, are explored, along with potential employee reactions to these disciplinary interviews and recommendations for dealing with these reactions.




Learning Objectives:

After completing this course, the course participant should be able to:

  • Recognize the five steps for effective documentation and disciplinary action.
  • Define the need for clear and specific objectives so that employees develop desired behavioral patterns.
  • Recognize how to deal with the different types of employee responses to disciplinary interviews.

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
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    Speaker / Author:

    Kay Francis
    Kay Francis, president of Steps Beyond Enterprises, Inc., has 28 years of experience in program development, training, executive coaching and public speaking. Ms. Francis has spent the last fifteen years of her career developing training and human resource programs that are timely and critical for today's diverse work force. GEM, a growth education model Ms. Francis created, is used in business, industry, and government to address costly and sensitive workplace issues such as sexual harassment and hostile work environments, gender education, and discrimination. Steps Beyond was incorporated in 1991 and certified as a Minority Woman Business Enterprise (WBE). Author of Getting to Know You, Ms. Francis holds a baccalaureate degree in Social Work from Florida International University and a master's degree in Counseling and Guidance from the University of Northern Colorado.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Sound card with speakers/headphones
    • Windows or Mac OS

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    Price (USD)

    Standard Rate: $24.95

    Details

    Course Code : 99FRAN09

    Release Date : 04/26/2016
    Expire Date : 07/01/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Length : 50min
    Course Level : Basic
    Course Type : Self-Study
    Passing Grade : 70%
    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Personnel/Human Resources

    Theme : Management and Supervision

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