Interpersonal Relationships at Work

Delegation, Coaching, and Mentoring

Course Overview
This course provides insights and learning on the subjects of delegation, coaching and mentoring. The course covers the "why's, when's and how's" for these important aspects of managing. After providing a brief introduction, the topics of what to delegate, barriers to effective delegation, characteristics of effective delegation, purposeful delegation and what not to delegate are explored -- providing techniques that can be applied on the job. The subject of coaching includes a template on characteristics, strategies and skills necessary for effective coaching, along with a series of pre-coaching steps to employ. The course points out the difference between coaching and mentoring, and then delves into the characteristics of mentoring plus a detailed discussion of mentoring benefits for the organization. After presenting a set of communication skills for mentoring, the course concludes with a section on helping managers determine whether or not an employee is ready for mentoring.

Learning Objectives:

After completing this course, the course participant should be able to:
  • Recognize the characteristics of effective delegation, along with the barriers.
  • Determine the types of tasks that should not be delegated.
  • Identify pre-coaching steps and coaching strategies
  • Identify employees who should be mentored and assess whether or not those employees are "mentor-ready."

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.

    Speaker / Author:

    Kay Francis
    Kay Francis, president of Steps Beyond Enterprises, Inc., has 28 years of experience in program development, training, executive coaching and public speaking. Ms. Francis has spent the last fifteen years of her career developing training and human resource programs that are timely and critical for today's diverse work force. GEM, a growth education model Ms. Francis created, is used in business, industry, and government to address costly and sensitive workplace issues such as sexual harassment and hostile work environments, gender education, and discrimination. Steps Beyond was incorporated in 1991 and certified as a Minority Woman Business Enterprise (WBE). Author of Getting to Know You, Ms. Francis holds a baccalaureate degree in Social Work from Florida International University and a master's degree in Counseling and Guidance from the University of Northern Colorado.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Sound card with speakers/headphones
    • Windows or Mac OS


    Price (USD)

    Standard Rate: $24.95


    Course Code : 99FRAN08

    Release Date : 05/05/2016
    Expire Date : 05/05/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Length : 50min
    Course Level : Basic
    Course Type : Self-Study
    Passing Grade : 70%
    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Personnel/Human Resources

    Theme : Interpersonal Relationships at Work

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