Effective Communication Skills

Developing Effective E-mail Messages

Course Overview:
The main goal of this course is to strengthen your ability to develop effective e-mail messages. Observations regarding using e-mail in businesses will be presented first, followed by material pertaining to developing effective e-mail messages.



Learning Objectives:

After completing this course, the course participant should be able to:
  • Identify how e-mail is used in businesses.
  • Define several e-mail related netiquette considerations.
  • Identify common e-mail mistakes that should be avoided.
  • Recognize how to write effective e-mail messages.
  • Define the cardinal rules of e-mail.

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.


    Prerequisites/Advanced Preparation:

    None

    Speaker / Author:

    Robert G. Insley
    Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Windows or Mac OS

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    Price (USD)

    Standard Rate: $24.95

    Details

    Course Code : 99INS04

    Release Date : 05/05/2015
    Expire Date : 07/01/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Course Level : Basic
    Course Type : New Standards
    Length : 50min
    Passing Grade : 70%
    Theme : Effective Communication Skills

    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Communications & Marketing

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