Management and Supervision

Resolve Conflict Like a Rock Star and Still Have Time for Lunch v2.0

Whether in the workplace or the home, conflict is inevitable. If ignored or responded to ineffectively, conflict can create hostility and disconnect with others. However, if productively managed, conflict can promote personal growth, harmony in relationships and greater success at work. This course teaches the consummate formula for approaching and resolving conflict that creates a personal win-win and quality business outcomes.

This updated workshop also introduces the student to five conflict behavior styles and encourages them to identify their own style and typical reaction to conflict. They then learn the benefits of each behavior style and are encouraged to try different styles where another behavior might lead to better results.

Learning Objectives:

After completing this course, participants should be able to:

  • Recognize how to turn conflict into a constructive tool for change.
  • Identify the five common behavior styles and reactions to conflict.
  • Recognize their own behavior during a conflict and when a different behavior might lead to better results.
  • Define and apply the 4-step process to effectively resolve most conflict situations.


Prerequisites/Advanced Preparation:

None


Speaker / Author:

As a speaker, trainer and coach focused on achieving high priority goals, Orna Drawas engages with business professionals interested in driving real and measurable results on a daily basis.

Orna's Professional & Leadership Development courses have been given to well over 1,000 business professionals across the country from companies such as General Mills, Honda R&D, United Technologies, Amgen Pharmaceuticals, National Institute of Health, FDA, AXA- Equitable and many other large and small organizations.

The concepts of leadership and peak performance are highlighted in her book: PERFORM LIKE A ROCK STAR and Still Have Time for Lunch which was on Amazon's list of Top 10 Books for Business Success in 2011; and was featured on a billboard in Times Square in July & August 2013.

Orna has over 30 years of business and management experience in sales and marketing with IBM, Sprint and Time Warner Telecom. Now a Peak Performance Expert, Orna focuses on speaking to groups and organizations interested in achieving extraordinary results and reaching individual Rock Stardom every day!

Orna has a BS from Boston University and an MBA from Northeastern University and lives in Raleigh, North Carolina.

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Price (USD)

Standard: $24.95

Details

Course Code : 99DRA03-v2

Release Date : 05/27/2024
Expire Date : 05/31/2026
Credits :
CPE 1.00
QAS 1.00
Length : 50min
Course Level : Basic
Course Type : QAS Self-Study
Passing Grade : 70%
Format Type : eLearning
Mobile Compatible
Field Of Study : Personal Development

Theme : Management and Supervision

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